IT Technician 4 Job at Pacific Northwest National Laboratory
IT Technician 4
- Seattle, Washington
- National Security
- Regular Full-Time
- No
- 03/13/2023
- 6542
- USD $1,546.15/Wk.
- USD $2,201.92/Wk.
Job Description
Overview
Protecting U.S. residents and visitors is among our nation’s highest priorities. As adversaries gain access to sophisticated technologies and materials, the threats grow more dynamic and complex—from cyber and nuclear to chemical and biological weapons of mass effect and other forms of terrorism. The PNNL national security mission employs our researchers, tools, and technologies to play a key role in advancing the ability to identify and secure nuclear materials, detect weapons of mass effect, manage nonproliferation treaties, secure our nation's borders, and protect critical infrastructures. PNNL’s scientific discovery and capabilities—rooted in innovative theory, methods, algorithms, and tools—are enabling stronger, more resilient technologies and systems to safeguard national security. Coupled with decades of radiological and nuclear materials expertise, advanced computing and threat analysis capabilities, and a broad fundamental science base, we are identifying and countering emerging threats that have significant impact at home and around the globe.
Responsibilities
Performs information systems technical support, systems implementation, systems monitoring, and customer support. Technical support includes troubleshooting, preventative maintenance, and account and password management. May assist with root-cause analysis and system administration tasks. Systems implementation includes installation or upgrades of systems, devices, and tools. Also includes conducting testing and training, and the preparation of system documentation and operational procedures. Systems monitoring includes tracking system performance, preparing systems performance reports, and recommending systems and process improvements. May act as the primary point of contact for a broad scope of customer issues.
Responsibilities include the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Specific duties will include:
Qualifications
Minimum Qualifications:
Hazardous Working Conditions/Environment
Not Applicable
Additional Information
This position requires the ability to obtain and maintain a federal security clearance.
Requirements:
Testing Designated Position
This position is a Testing Designated Position (TDP). The candidate selected for this position will be subject to pre-employment and random drug testing for illegal drugs, including marijuana, consistent with the Controlled Substances Act and the PNNL Workplace Substance Abuse Program.
About PNNL
Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!
At PNNL, you will find an exciting research environment and excellent benefits including health insurance, flexible work schedules and telework options. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3-hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.
Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment Opportunity
Our laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment.
Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.
We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at careers@pnnl.gov.
Drug Free Workplace
PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs.
Mandatory Requirements
Battelle requires employees to have a COVID-19 vaccine as a condition of employment, subject to accommodation. Applicants are required to disclose their vaccination status following a conditional offer of employment and must attest to being fully vaccinated with a Center for Disease Control (CDC)-approved COVID-19 vaccination or provide documentation of need for medical or religious exemption from the COVID-19 vaccination requirement.
Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.
Rockstar Rewards
Employees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance*, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave**, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan* and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year.
Click Here For Rockstar Rewards
Protecting U.S. residents and visitors is among our nation’s highest priorities. As adversaries gain access to sophisticated technologies and materials, the threats grow more dynamic and complex—from cyber and nuclear to chemical and biological weapons of mass effect and other forms of terrorism. The PNNL national security mission employs our researchers, tools, and technologies to play a key role in advancing the ability to identify and secure nuclear materials, detect weapons of mass effect, manage nonproliferation treaties, secure our nation's borders, and protect critical infrastructures. PNNL’s scientific discovery and capabilities—rooted in innovative theory, methods, algorithms, and tools—are enabling stronger, more resilient technologies and systems to safeguard national security. Coupled with decades of radiological and nuclear materials expertise, advanced computing and threat analysis capabilities, and a broad fundamental science base, we are identifying and countering emerging threats that have significant impact at home and around the globe.
Responsibilities
Performs information systems technical support, systems implementation, systems monitoring, and customer support. Technical support includes troubleshooting, preventative maintenance, and account and password management. May assist with root-cause analysis and system administration tasks. Systems implementation includes installation or upgrades of systems, devices, and tools. Also includes conducting testing and training, and the preparation of system documentation and operational procedures. Systems monitoring includes tracking system performance, preparing systems performance reports, and recommending systems and process improvements. May act as the primary point of contact for a broad scope of customer issues.
Responsibilities include the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Specific duties will include:
- Diagnosing and resolving problems in response to customer reported incidents
- Ability to prioritize multiple tasks and manage priorities
- Exceptional communicator with both technical and nontechnical audiences
- Strong interpersonal skills with ability to collaborate effectively in cross-functional teams
- Experience providing customer service and technical support, both on-site, remote and via the telephone
- Demonstrated troubleshooting and creative problem solving ability
- Able to deliver results with highest level of professionalism and integrity
- Developing and managing customer service performance requirements and provides customer training
- Assignments may be wide in scope requiring a broad background of experience or independent action and a high degree of initiative to resolve issues
- Leads complex activities in accordance with established procedures to comply with Laboratory standards and government regulation
- Possessing good communication and customer service skills; coordinating project expectations between the various project stakeholders (PMs, analysts, developers, and other outside interests)
- Understanding new concepts quickly and applying them effectively in an evolving environment
- Has advanced and specialized expertise in a technical process, typically developed through a combination of job-related training and considerable on-the-job experience
- Ability to work with minimal direct oversight
- Completes tasks in creative and effective ways
- Contributes to the development of new concepts and techniques
- Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others
Qualifications
Minimum Qualifications:
- Technical Institute Graduate (TIG)/ AA or higher and 8 years of related experience -OR-
- High school diploma/GED and 10 years of related experience required
Preferred Qualifications:
-
Demonstrated experience in enterprise desktop environments
-
Experience with Windows operating system
-
Experience with office automations and productivity software such as the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, etc.)
-
Experience with VMware desktop management and virtualization products
-
Experience installing, configuring, troubleshooting, and maintaining customer hardware and software
-
Technical certification such as CompTIA Sec+, Cisco CCNA, CompTIA Network+ or (ISC)2 SSCP
-
Demonstrated basic network knowledge (basic packet structure, protocols, etc)
-
Experience with Active Directory (User accounts, Computer accounts, Groups, etc.)
-
Active Federal DOE Clearance and ability to maintain such clearance.
Hazardous Working Conditions/Environment
Not Applicable
Additional Information
This position requires the ability to obtain and maintain a federal security clearance.
Requirements:
- U.S. Citizenship
- Background Investigation: Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified matter in accordance with 10 CFR 710, Appendix B.
- Drug Testing: All Security Clearance positions are Testing Designated Positions, which means that the candidate selected is subject to pre-employment and random drug testing. In addition, applicants must be able to demonstrate non-use of illegal drugs, including marijuana, for the 12 consecutive months preceding completion of the requisite Questionnaire for National Security Positions (QNSP).
Note: Applicants will be considered ineligible for security clearance processing by the U.S. Department of Energy until non-use of illegal drugs, including marijuana, for 12 months can be demonstrated.
Testing Designated Position
This position is a Testing Designated Position (TDP). The candidate selected for this position will be subject to pre-employment and random drug testing for illegal drugs, including marijuana, consistent with the Controlled Substances Act and the PNNL Workplace Substance Abuse Program.
About PNNL
Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!
At PNNL, you will find an exciting research environment and excellent benefits including health insurance, flexible work schedules and telework options. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3-hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.
Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment Opportunity
Our laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment.
Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.
We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at careers@pnnl.gov.
Drug Free Workplace
PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs.
Mandatory Requirements
Battelle requires employees to have a COVID-19 vaccine as a condition of employment, subject to accommodation. Applicants are required to disclose their vaccination status following a conditional offer of employment and must attest to being fully vaccinated with a Center for Disease Control (CDC)-approved COVID-19 vaccination or provide documentation of need for medical or religious exemption from the COVID-19 vaccination requirement.
Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.
Rockstar Rewards
Employees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance*, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave**, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan* and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year.
- Research Associates excluded.
**Once eligibility requirements are met.
Click Here For Rockstar Rewards
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