Managed Transportation Business Supervisor Job at Ruan Transportation Management Systems
Schedule: 4-6 months of training will be onsite and then will move to a hybrid schedule TBD.
Location: Milwaukee, WI
Responsibilities include managing business functions of non-asset accounts or terminal locations comprised of $10M - $20M Freight Under Management (FUM) which may include transactional brokerage and or contractual logistics. This position has decision making and P/L responsibility for the assigned accounts.
Responsibilities:
- Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, rewarding, developing and succession planning. Carry out supervisory responsibilites in accordance with the organization's policies and applicable laws.
- Establish strong working relationships amongst co-workers and other Ruan operations including Integrated Solutions, transport operations and RDAS to leverage capacity, improve service and maximize profitability. Perform functions and support the activity of other operations as necessary.
- Develop and maintain professional customer relations via frequent communications to help facilitate a trusted and long term partnership.
- Establish carrier and other 3rd party partnerships in support of customer requirements and service expectations. Act as a liaison between all parties providing direction and resolution in the event off a service failure, cargo claims or other dispute.
- Create, maintain, and/or analyze customer focused KPI reporting process focused on operational efficiencies and continuous improvement initiatives.
- Perform duties of reporting positions as necessary to maintain operational integrity.
- Perform other job-related duties and special projects as required.
- Bachelors Degree or equivalent work experience in Logistics, Transportation, Buisiness or related field of study
- 3-5 years experience in transportation or logistics industry involving dispatch and customer service
Required Knowledge, Skills, and Abilities (KSAs):
- Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
- Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
- Employee should have knowledge of DOT rules and regulations. Must have strong computer skills including MS Office (Word & Excel) and ability to learn transporation related software. Demonstrated ability to effectively organize and prioritize workload in a multi-task environment. Must have good customer service, relationship building and verbal and written communication skills.
Benefits -Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.
#RuanCorp
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