The Medical Assistant (CP&A) will be responsible to perform a variety of basic medical, patient care and administrative activities to assist providers in a primary care setting and patient care management.

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year experience in a medical office setting. (Preferred)

Required Skills/Knowledge
Basic math calculations.
Knowledge of examinations, diagnostic and treatment room procedures.
Medical equipment and medical terminology.
Experience with electronic medical records.

Required Licenses and Certifications
Medical Assistant Training Certificate. (Required)

Functional Accountabilities
Patient Care

• Prepare patients for examination and treatment; verify patient by name, age and date of birth; review electronic health record for immunizations and labs; perform and record vital signs in HER; instruct patient in basic testing requirements and medical procedures; clean exam and treatment rooms after patient encounter.

• Administer vaccines, medications and treatments as prescribed by provider.

• Collect and process lab specimens.

• Observe and report patient’s condition and reaction to drugs and treatments to provider.

• Assist providers with management of patient allergies, medications and history.

• Prepare and maintain medical supplies and equipment

Administrative Duties

• Process lab referrals within electronic health care module.

• Perform phone follow-up for lab results and instructions per provider.

• Perform vaccine inventory and have knowledge of storage and vaccine handling process.

• Perform phone follow-up for lab results and instructions per provider.

• Assist providers with management of patient allergies, medications and history

• Complete requests for school and medication forms.

Immunization History

• Accurately document immunization history in electronic health record.

• Communicate to assigned staff discrepancies in immunization history , labs, medications, etc.

Non-Essential Function

• Understand guidelines regarding HIPPA and OSHA regulations.

• Develop a working knowledge of insurances and billing processes.

• Demonstrate knowledge of Vaccine for Children and private stock vaccines Demonstrate knowledge of Referrals.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance