Member Services Specialist Job at GLOBALFORCE-US.COM
Member Services Professionals are responsible for the intake processes of PerformCare. They are the first point of contact for Members accessing the company. Specifically, Member Services Professionals:
Customer Service
Managed Care
Human Services
Data Entry
Ability to communicate well verbally and in writing
Ability to respond sensitively to youth, families/caregivers and providers.
Communicates Effectively
Demonstrates Courage
Focus on Customers
Gets Results
Models Integrity,
Ethics and Values
Models Interpersonnel Skills
Builds Effective Teams
Develops Direct Reports and Others
Thinks Strategically
- Answer incoming calls for all toll free numbers into PerformCare
- Complete the intake processes for Inpatient Levels of Care
- Conduct Bed Searches for Members approved for Inpatient Levels of Care
- Explain processes and procedures to Member and Providers
- Assist with Crisis Calls
- Provide resources to Members, including, but not limited to in network providers, tobacco cessation materials, Member Handbook, MATP, and community resources
- Complete intake information for Complaints and Grievances
Customer Service
Managed Care
Human Services
Data Entry
Ability to communicate well verbally and in writing
Ability to respond sensitively to youth, families/caregivers and providers.
Communicates Effectively
Demonstrates Courage
Focus on Customers
Gets Results
- Accountable
Models Integrity,
Ethics and Values
Models Interpersonnel Skills
Builds Effective Teams
Develops Direct Reports and Others
Thinks Strategically
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