Provides general patient care and basic patient education. Performs duties which indirectly support patient care such as scheduling, recordkeeping, and maintaining supplies inventories.

MINIMUM QUALIFICATIONS:

LPN, CMA, MA, CNA: Graduate of an accredited LPN, Medical Assistant program. State of Idaho license in good standing or current CMA certification.

Bilingual in English/Spanish required.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of patient care charts and patient histories.
• Knowledge of clinical and/or surgical operations and documentation.
• Skill in performing clinical and medical procedures.
• Knowledge of patient evaluation and triage procedures.
• Ability to safely lift, and physically manipulate patients.
• Ability to maintain quality, safety, and/or infection control standards.
• Ability to maintain calendars and schedule appointments.
• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Knowledge of appropriate procedures and standards for the administration of medications and patient care aids.
• Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment.
• Knowledge of related accreditation and certification requirements.
• Ability to prepare and process laboratory samples using established protocols.
• Ability to observe, assess, and record symptoms, reactions, and progress.

DESCRIPTION OF DUTIES:

1. Schedules and coordinates paperwork for patient/doctor appointments and surgeries.

2. Assists doctors, nurse practitioners, physician’s assistants, and registered nurses with examinations, treatments, special tests, and procedures.

3. Performs patient triage.

4. Enters nursing charges into billing database.

5. Reviews patient charts, checks patients in, obtains and records patients' weight, blood pressure, urine samples, blood samples, and medical history, and assesses reasons for patient visits.

6. Records and reports observed symptoms, reactions, treatments, and changes in the patients' conditions.

7. Administers medications; applies sterile dressings.

8. Participates in in-service education programs as required by agency.

9. Maintains records for immunizations and other abnormal lab results as required.

10. Maintains and stocks inventory of office and/or clinical supplies, as appropriate to the position.

11. Educates patients regarding health-related issues.

12. Coordinates labeling, delivery, and receipt of laboratory specimens and results; provides information and coordinates follow-up visits regarding laboratory results.

13. Practices safety, environmental, and/or infection control methods.

14. Performs miscellaneous job-related duties as assigned.

OTHER RESPONSIBILITIES:

SAFETY:

Family Health Services enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions, and providing feedback to supervisors and management on all safety issues.

COMPLIANCE (MEDICARE):

Family Health Services is committed to the very highest standards of ethics and integrity. It is our policy to properly determine the accuracy of reporting and billing our services in accordance with the rules, laws and regulations of FHS, the state government, and the federal government. FHS employees will do their part to ensure accurate documenting and billing practices, participate in compliance trainings and will identify and report any concerns or activities that may violate these standards.

Each employee will be trained on the FHS Medicare Compliance Plan and the Standards of Conduct and asked to sign a Conflict of Interest Statement at hire and annually thereafter. A copy of the Medicare Compliance Plan and the FHS Standards of Conduct are available on the FHS home page under the Compliance tab.

PATIENT CENTERED MEDICAL HOME (PCMH):

Family Health Services is committed to providing our patients with the highest standards of care by becoming recognized as patient centered medical home. FHS staff is expected to participate in this process by being an active and willing PCMH team member. Specific duties and expectations may vary and will be identified by position and site.

PROCEDURE COMPLIANCE:

Employee must read and understand the general and specific operational, safety, and environmental requirements of all plans, procedures, and policies pertaining to this job.

WORKING CONDITIONS:

Work is normally performed in a typical interior/clinic work environment. Moderate physical activity required. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Must be able to lift or move patients of various weights. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training.