PATIENT SERVICES COORDINATOR Job at Excela Health Corporate Services
Description
Directly responsible for scheduling the Home Health visits for the field staff and assisting with the coordination of patient care. Works under the direction of the Clinical Manager to ensure the proper utilization of clinical resources to maximize care center capacity and utilization guidelines. Responsible for scheduling and communication with the field staff, patients and clinical managers regarding scheduling of patient services.
Essential Job Functions
- Ensure patient assessment visits are scheduled and performed timely
- Prepare weekly clinician schedules. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
- Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency,
matching skill with required care, and optimizing clinician capacity.
- Ensures missed visits are scheduled by the end of the current day/ week or referred to the Clinical Manager for resolution.
- Works collaboratively with the field clinicians to ensure all patients are scheduled and completed as ordered.
- Manage calls from patients and field staff related to scheduling issues. Refers clinical and performance related issue to the Clinical Manager.
- Completes requested schedules ensuring all order and services (e.g. lab draw, supervisory visits, addon visits or disciplines etc.,) are included as required.
- Supports Clinical Managers and works collaboratively to ensure timely communication with patients, clinicians, and other office personnel.
- Runs all applicable reports and responds to work flow taking appropriate actions.
- Assists with internal transfer of patients between Home Health and Hospice for scheduling.
- Make all scheduling changes and updates within scheduling system.
Qualifications
Skills
Required
Education
Required
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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