Peak Time Teller Trainee Franklin East Branch Job at Rockland Trust

Rockland Trust Franklin, MA 02038

As a teller you will assist the bank in meeting its goals by providing an exemplary level of customer service and proactively exploring existing and prospective customer needs and recommend solutions to expand and retain retail and business relationships, contributing to the fulfillment of branch and company goals and objectives.
As a teller you are responsible for providing efficient, effective and courteous customer service while performing a variety of transactions including processing deposits, withdrawals, payments, check cashing and other financial transactions. You will work closely with our training team and your branch team to learn about these responsibilities and so much more.

Demonstrate good verbal and written communication and computer skills.
Demonstrate sales and service oriented personality and maintain a professional appearance.
Applicants must have a genuine desire to work with customers in a caring and empathetic way, with a positive approach to interactions with customers and team members.
Position is responsible for providing excellent service to customers while supplying them with information on a variety of banking products that are suited to their individual needs.
Duties performed require a high level of accuracy in cash handling and an expectation for cross-selling and up-selling products.
Position requires constant customer contact.
Position must be able to discern customer needs and recommend most appropriate product or service.
Decisions are made under close scrutiny of immediate supervisor and may become more extensive as position gains in knowledge and experience.
Errors in judgment at this level may result in monetary losses to the Bank and/or a breach of bank policy.
Working Environment:
Normal office requirements with long periods of standing and continuous customer contact.
The willingness to work within a flexible six or seven day work week as customer needs dictate.
Must have the ability to lift and carry up to 50 pounds.
Once hired, continued employment is dependent upon successful completion of Teller Training, which includes an exam.
Required Experience:
High School Diploma or equivalent required
Candidates should have 1-2 years prior teller experience or cash handling/customer service skills
Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!
At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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