The Opportunity
Delaware North Gaming is hiring a Player Development Executive to join our team at Southland Casino in West Memphis, Arkansas. As a Player Development Executive, you will be responsible for developing and implementing new promotions and building successful connections with our guests in the Asian community. This position will also be responsible for managing special events and tournaments at the casino. Our ideal candidate is knowledgeable of Asian culture, and fluent in either Mandarin, Vietnamese, Korean or Chinese). The ideal candidate should also have a strong overall knowledge of various casino games.
Minimum – Anticipated Maximum Salary: $49000 - $64900 / year
The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.
Responsibilities

• Network with known players to Identify and contact high-value guests by utilizing telemarketing, correspondence, and personal interactions. Establishes and maintains relationships with assigned customers. Responsibilities include Booking guest accommodations, special events, hotels, restaurant reservations, and other amenities. Must be able to comfortably make outgoing phone calls to generate trips.
• Create special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players. Also, help manage special events including the planning and execution of the events.
• Communication of player needs and wants for existing programs to keep them informed of events, activities, programs, and benefits as a VIP guests.
• Survey players to determine their needs and wants. Be willing to answer their requests in a timely manner via phone call or email.

Qualifications

• Must be of legal gambling age.
• Comfortable making outgoing phone calls to generate trips.
• A minimum of two years of experience in a customer service or sales position.
• Three years of experience as a Casino Host or in a similar role is preferred.
• Ability to obtain and maintain a state gaming license.
• Knowledgeable of various games, their rules, and the ability to communicate about games.
• Fluent in either Mandarin, Vietnamese, Korean or Chinese.

Physical Requirements

• Ability to stand, walk, or sit for extended periods of time.
• Ability to lift at least 25 lbs.
• Bending, Stooping, Lifting.
• Must be able to work nights, weekends, and holidays.

Who We Are
Southland Casino Racing, owned and operated by Delaware North, features more than 1,500 slot machines, live blackjack, craps and roulette tables, live greyhound racing and simulcast wagering. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Location: Southland Casino Racing - 1550 N. Ingram Blvd West Memphis,Arkansas 72301 United States, West Memphis, AR 72301

Location: Southland Casino Racing - 1550 N. Ingram Blvd West Memphis,Arkansas 72301 United States, West Memphis, AR 72301

Job Type: Full-time

Pay: $49,000.00 - $64,900.00 per year

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