COMPANY

Conner Industries, Inc. is a rapidly growing manufacturer and distributor in the industrial lumber, custom wood packaging, and integrated packaging markets. With an outstanding reputation, and over 40 years as an industry leader, we operate 14 manufacturing facilities and currently sit at #2 in the U.S. for market share. Best of all, we are growing!

KEY JOB RESPONSIBILITIES

Provide administrative support to the sales team, responsible for being the customer point of contact for billing, sales support and customer solutions.

DUTIES AND REQUIREMENTS

• Answer customer phones calls and other communication, coordinating resolution to customer issues with goal of complete customer satisfaction
• Assist with weekly status reports and monthly analysis of customer requests
• Assist sales team in managing CRM data input and reporting to ensure the CRM data and pipeline are kept up to date
• Provide billing, credit and collections assistance to the accounting department
• Proactively communicate with customers regarding sales order entry and issue resolution
• Communicate customer value propositions ensuring positive customer references
• Consistent customer account follow up based on customer segmentation
• Ensure sales team and primary sales representative are kept appraised of customer status
• Identify new revenue opportunities through a consultative process, passing all leads to the sales team
• Strong emphasis on customer’s continued lifecycle and customer experience
• Foster both internal and external customer relations
• Work with all levels of personnel and management, including plant and corporate, to achieve customer satisfaction

Requirements

QUALIFICATIONS, EDUCATION & EXPERIENCE

• Bachelor’s degree preferred, or equivalent work experience
• At least 3+ years sales assistant or office administration experience
• Must be self-motivated and able to make limited and independent judgments based on given alternatives

• Strong written and verbal communication skills
• Proficient in MSOffice, including strong Excel skills
• Experience with a CRM, including data input and reporting
• Analytic skills to quickly and accurately assimilate information making sound business decisions

• Understand importance of ‘do what you say’

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change.

EEO Statement

Conner Industries does not disqualify applicants that test positive for THC on the pre-employment drug screen. As permitted by state law, applicants being considered for positions with the following responsibilities: CDL Drivers, Forklift Operators, Sales, Maintenance, Management, and all Corporate positions, must pass a drug and alcohol test, done through an outside vendor, Quest Diagnostics, before beginning work in that position. Refusal to submit to testing will result in disqualification for the desired position. Conner Industries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Conner Industries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance
• Paid Time Off
• 8 Company Paid Holidays
• Short Term & Long Term Disability
• Tuition Reimbursement Program
• Training & Development