Self-Reliance Specialist - Rexburg Job at State of Idaho
Description
DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS
The Idaho Department of Health and Welfare, Division of Welfare, is currently recruiting for Self-Reliance Specialists in Rexburg , ID. These are full-time positions with a schedule of Monday through Friday, 8am to 5pm with holidays off. This position is also open to teleworking after completion of classroom and On The Job Training.
BEST RETIREMENT AVAILABLE IN THE NATION
We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit.
EXCELLENT BENEFITS
- excellent medical, dental and vision insurance- (full-time) employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental
- generous vacation and sick leave accrual beginning as soon as you start
- 11 paid holidays a year
- paid parental leave
- multiple savings plans, optional 401K, and optional 457
- basic life insurance for employee and family
- employee covered at one times annual salary
- spouse covered at $10,000
- child covered at $5,000
- wellness programs
- ongoing training opportunities
- an opportunity for student loan forgiveness
- and more!
Our generous benefits package increases the total compensation of a full-time (benefits eligible) Self-Reliance Specialist making $20.82/hour to an estimated $31.31/hour.
These positions work in high volume, high stress work environments to assist customers for various benefits and services, while meeting and sustaining accuracy and productivity standards. While these positions work with families to help them find self-reliance, these are not social work positions and do not include long-term case management.
This announcement is being used to hire in our Self-Reliance Benefits program which works with families who are applying for or are receiving benefits through the Supplemental Nutrition Assistance Program, Health Care Assistance Programs, Idaho Child Care Program, and/or cash assistance programs. Direct customer service may be conducted face-to-face or on the telephone and is dependent upon the unit of the vacancy being filled.
If you previously applied under the Self-Reliance Specialist announcement and wish to be considered for future positions, you will need to reapply under this announcement. Previous applications will not be merged.
This announcement may be used to fill future permanent and temporary positions. Temporary positions are limited to working 1,385 hours in a 12-month period for any one state agency.
Temporary appointments from this announcement, serving at least one thousand forty (1,040) hours of continuous service, may be hired as an entrance probationary employee without further examination for the same classification and location as announced.
The Idaho Department of Health & Welfare is a drug-free workplace. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test.
Example of Duties
Service Delivery/Eligibility Decisions
- Review and determine eligibility for the Supplemental Nutrition Assistance Program, cash assistance, and Health Care Assistance Programs; OR establish and enforce child support obligations for families.
- Apply complex policies, procedures, and legal requirements.
- Provide direct customer service either by face-to-face interactions or via telephone and/or mail.
- Requires personal interaction (face-to-face and/or via telephone, mail, or email) with customers and related agencies/individuals when intimate household circumstances are being addressed.
- Requires skillful de-escalation when working with customers in high stress, upsetting situations.
- Gather, verify, interpret, and act on personal information from various sources to case actions.
- Develop, adapt and maintain management systems to support workload activities and meet federally mandated outcome/reporting requirements.
- Perform complicated analytical problem resolution and insure data quality in automated system processing.
Minimum Qualifications
You must possess all the minimum qualifications listed below to pass the exam for this position. Click on the Questions tab associated with this announcement for the details regarding minimum qualification requirements. The Supplemental Questions on the application are the exam questions. Please make sure your resume supports your answers. Failure to do this may result in not passing the exam and disqualify you from being considered for this position.
- Experience conducting and documenting sensitive fact-finding interviews.
- Experience dealing with individuals who are in stressful situations from varying cultural/socioeconomic backgrounds and de-escalating emotionally charged situations.
- Experience applying written policies and criteria and determining qualifications for services or benefits.
- Experience managing a workload with conflicting priorities.
- Experience entering and retrieving data using a computerized records system.
Supplemental Information
People Making A Difference!
VISIT US ONLINE
Learn About a Career with DHW
https://healthandwelfare.idaho.gov/about-dhw/dhw-careers
For all Idaho state government jobs:
https://dhr.idaho.gov
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***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 11:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.
If you have questions, please contact us at:
TROUBLE APPLYING: 1-855-524-5627
(Monday through Friday, 6am - 5pm, Pacific Time)
EMAIL:
dhwjobs@dhw.idaho.gov
(answered Monday through Friday during business hours MST)
Email is the quickest way to get an answer to your questions.
PHONE:
(208) 334-0681
(answered Monday through Friday during business hours MST)
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EEO/AA/Veteran
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.
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