Senior Manager Corporate IT Operations (REMOTE) Job at Raytheon Technologies Corporate Headquarters
Raytheon Technologies Corporate Headquarters Hartford, CT 06101
Date Posted:
2022-03-16-07:00Country:
United States of AmericaLocation:
UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USATo realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.
Accountable for meeting key performance indicators, preparing and achieving substantial results for multiple sites
Lead staff in providing on-site break-fix, IMAC, how-to services in a walk-in setting to RTX staff and contractors. Guide clients through service issues remotely via SCCM remote access or by phone when customers are traveling domestically or globally. Provide local campus desk-side servicing for non-portable devices, printers, network, etc.
Support for Windows based Software such as MS Office 365, Windows 10, and other standard UTC software. Also support for a limited number of MAC users.
Manage assets and consumables for the site (laptops, desktops, mobile devices, accessories, printer toner, etc.)
Utilize online tools (AD, ServiceNow, SCCM, SCOM, JAMF, etc.) to proactively monitor client technologies and affect resolution to end-user incidents
Quickly assess customers’ support needs when they engage and provide resolution
Maintain flexibility to regularly rotate through different technical specialties & skill sets
Ability to thrive on change as new technologies are introduced
Communicate effectively with customers, staff, contractors, vendors and peer groups to minimize outages and increase the effectiveness of technology use
Manage the Lounge participation as an extension to the RTX Help-Desk during periods of high volume or major outages. As well as providing remote support services from a secondary site or home as may be required (e.g. bad weather events, travel)
Create knowledge articles for the service desk to prevent unnecessary delays in resolving issues at first call
Participate in providing after-hours on-call servicing on a rotational basis with your team members
Must be able to manage performance and develop remote advisors through one-on-ones, check-ins, contact evaluations, and feedback.
Broad management and leadership knowledge to lead project teams preferred
Education:
Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience
Location:
Remote Work Available
Required Status:
US Person Required (Citizen or GreenCard holder)
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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