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Job Summary

The System Administrator will work in an ITIL environment that supports the end-users, infrastructure systems, and applications. The position will also involve system maintenance and backups to keep the business applications operational, Network and cloud environment administration for Azure AD and VMWARE. This position will observe the 40/20/40 Rule - Tickets / Maintenance / Projects

Responsibilities and Duties

Service Desk Ticketing System:

• • Create tickets from phone calls and emails
  • Create solution articles in the ticketing system
  • Fix ticket information (Site, Priority, Categories, etc.)
  • Create Problem tickets for unresolvable incidents
  • Manage inventory in Other Assets

Infrastructure:

• • Windows system imaging and setup
  • Manage VMWARE ESX Hosts and Virtual Machines
  • Manage O365 and Azure Tenants and Virtual Machines
  • Manage Microsoft’s Intune for computer enrollment and device management
  • Package and ship equipment to locations
  • Manage and troubleshoot Windows systems remotely
  • Manage Email Gateway (Mimecast)
  • Patch Management of Systems and Servers Monthly
  • Manage Meraki, Cisco, and Aruba Network Infrastructures

Maintain all office technologies (TVs, cabling, computers, printers, scanners, projects, etc.)

Qualifications and Skills

• Bachelor's Degree in Computer Science or equivalent in work experience
• 4+ years of experience in an infrastructure role covering the job responsibilities
• Understanding of Active Directory, Microsoft Office 365, Azure AD, MS Servers, DNS, DHCP, Group Policy, File & Printer Sharing, and VMWARE
• Willingness to grow and learn additional technologies as they are adopted
• Maintain professionalism, courtesy, and composure under pressure.
• Strong oral and written communication
• Ability to take assigned projects to successful completion.
• Good organizational skills
• Ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

We are an Equal opportunity employer; We offer an excellent benefits plan to include 401K with match, CEU reimbursement, vacation, sick, holidays, medical, dental, and supplemental insurance Plans as well as a Highly competitive compensation package.