Member Relations and Communication Coordinator Job at The Seagate
Position Summary
Oversees member relations initiatives and serves as the point person for all club communications, including but not limited to, the monthly newsletter, flyers, association notices, calendars, member emails, club email blasts, social media, website and daily maintenance member communications and signage around the club. Acts as main liaison between membership office and current members.
Essential Duties
- Acts as main point of contact for all managers in creating all event marketing, onsite collateral
- Supports the Director of Club Membership in creating member programming
- Works closely with department managers to collect proper information to efficiently create collateral pieces in a timely manner
- Acts as primary owner for all member website duties; responsibilities include updated and creation of online content, distribution of communication, tracking member activity and collecting member feedback
- Creates and distributes all regular member correspondence including but not limited to: Monthly Member Newsletter, Club announcements, and seasonal procedural updates
- Coordination and communication of member events with Banquet & Catering staff, RSVPs management and billing
- Maintains complete understanding of membership categories, sales processes and new member enrollment processes
- Assists in on-boarding of all new members with new member announcements and orientation information
- Acts as main point of contact for all current Members assisting with daily tasks such as website login, membership card printing, member feedback/complaints, and any member assistance needed.
- Maintains electronic member databases and hard files. Creates and maintains accurate and efficient filing systems
- Performs various administrative duties including operating key office machines such as computer, calculator, fax machine and copiers
- Assist with tours if needed
- Regular and reliable attendance
- Performs other duties as required
Physical Demand
- Regularly walks and stands. Occasionally reaches with hands and arms, stoops, kneels, crawls and crouches.
- Occasionally lifts up to 25 pounds
Education & Experience
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