At AUTONATION we strive to create a positive and challenging workplace environment that promotes excellence and achievement. We aim to deliver the very best experience possible to our customers and our employees. We are looking for a dedicated and motivated Service Receptionists who shares that same passion as we do.

Each member of our team provides a superior experience, whether it is over the phone, face to face, or in a behind the scenes role. Our culture is transforming the automotive industry – and our team continues to grow! At AutoNation, we are One Team, One Family, One AutoNation!

Position Overview

The Service Receptionist or Service Appointment Coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department. Most candidates start this position at $17 per hour and it only goes up from there.

Industry Leading Benefits:

• Advancement Opportunities
• Paid Time off for Vacation, Holiday and Sick time
• Health, Dental and Vision Insurance
• 401(k) with a match
• On-Line learning library
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Parental leave
• Referral program

What are the day-to-day responsibilities?

• Ask the customer qualifying questions to uncover needs and directs calls appropriately
• Ensures that service consultants receive messages promptly
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
• Provide reporting to dealership management
• Collect retail charges from the customer in cash, check or authorized charge account
• Provide customers with the proper change and/or receipt
• Properly process and document charge purchases according to the policies established by the Controller
• Close all internal repair orders promptly and route to Billing Clerk for processing
• File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

What are the requirements for this job?

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)

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Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: One location

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