Job Description

Qualifications:

• Minimum of Associate Degree required in a computer related field, or equivalent work experience, or equivalent certifications in lieu of a degree.

• 5 years’ experience working in a Service Desk or Operations center.

• Understanding of ITSM systems and ITIL processes. ITIL Service Management knowledge preferred.

• Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).

• In depth user knowledge of Microsoft Office products including Outlook.

• Strong client relations/customer service skills required.

• Strong written and verbal communication skills, along with the ability to absorb and present large amounts of detail through various forms of communications to any level of business users, IT management or technical role.

Discrete Duties Include:

• Provides 24x7 remote support in Operations Center.

• Handle incoming calls, chats and emails from customers.

• Create tickets in ITSM system and work with customer until completion escalating when necessary, providing basic IT functions (account issue troubleshooting, software installs, access requests, and troubleshooting hardware).

• Maintains knowledge database.

• Escalates deficiencies in technical processes and informs Level III Support.

• Monitor IT systems (SAP, Network infrastructure).

• Create badges and monitor badge system.

• Monitor security systems.

• Handle customer threat assessments.

Position Summary:

The Jr. Operator is responsible for providing front line support, via call, chat or email, to all client's employees and contractors

Escalating malfunctions to level II or level III support when necessary.

Any Specific Mandate skill required

• 5 years’ experience working in a Service Desk or Operations center.
• Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).

Job Type: Contract

Salary: $19.00 - $20.00 per hour

Experience level:

• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Camden, NJ 08102: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

Speak with the employer
+91 (732) 572-2119

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