Call Center Representative Job at The Eye Center of North Florida
Company Overview:
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Eye Center of North Florida is the most established and trusted eye care practice in the Florida panhandle. From routine vision exams and the detection and treatment of ocular disease to advanced Cataract and LASIK surgeries, our team of physicians and compassionate staff are dedicated to provide excellent patient care. With clinic and optical boutiques in Panama City, Panama City Beach, and Chipley, and a state-of-the art surgery center in Panama City, it is our mission to provide outstanding and compassionate eyecare services to our patients, friends and neighbors in North Florida.
Position Summary:
The Call Center Representative is the first point of contact for the organization. The Representative handles incoming calls from patients, outside partners such as Doctor’s Offices or Pharmacies and the public, schedules appointments, makes follow-up calls to patients and provides accurate information. Exchanges pertinent and non-routine information, answers questions and offers guidance via the telephone with individuals on a continual basis and doing so in a caring and professional manner.
Responsibilities:
- Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions
- Scheduling and rescheduling patient appointments
- Maintaining cohesive physician schedules for all locations
- Obtaining necessary information from patients to create a comprehensive medical advisory
- Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs
- Able to maintain composure and patience with demanding phone calls
- Accurately and efficiently process and transfer calls as needed using a multi-line phone system
- Maintains clean, orderly working area and shared workspace
- Attends required meetings and participates in committees as requested
- Participates in professional development activities and maintains professional affiliations
- Maintains confidentiality regarding patient accounts status
Education:
- High School or GED required. Associate Degree or related health-care certification preferred.
Experience:
- One year of experience in customer service, front office and/or related clinical environment required; working knowledge of medical terminology.
- Knowledge of Compulink preferred.
- Computer skills: Strong computer knowledge and skills with a minimum typing speed of 45 AWPM.
- Able to navigate multiple system applications.
- Customer service: Ability to interact with patients from all economic, educational, social, etc. backgrounds.
- Ability to treat all patients with respect.
- Communication: Ability to effectively communicate both verbally and written and in a manner conducive to the patient’s age and developmental stage.
We offer a competitive benefits package to our employees:
Medical- Dental
- Vision
- 401k w/ Match
- HSA/FSA
- Telemedicine (100% company paid)
- EAP (100% company paid)
- Group Life/AD&D (100% company paid)
- STD (100% company paid)
- LTD (100% company paid)
- Generous PTO Package
- 7.5 Paid Holidays
- Flexible Scheduling
- Employee Discounts and Perks
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
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